Artificial intelligence is an area segments of computer science that studies the use of algorithms that simulate human reasoning and behavior, such as speech recognition, visual perception and decision-making.
This technology has countless applications in society:
In education, with the automatic correction of answer sheets in large exams and individual analyses of students; In agriculture, where autonomous machines can perform human work; In the transportation and mobility segment, through autonomous and intelligent vehicles; In industry, in the supply chain, with supply chain management through management software, automating tasks without the need for human intervention and the entire production process; In healthcare, with several important applications such as the ability to detect signs of future diseases, perform diagnoses, create medication alerts and recommend treatments based on scientific databases through Deep Learning (with this technique, software uses algorithms that combine scientific content and genetic and clinical data from patients to suggest possible treatments)… Not to mention the use of AI to diagnose diseases through the patient’s retina and voice identification, which are incredible techniques and are closer than we imagine. And many other uses!
Artificial Intelligence is already
Frequently used in the retail and e-commerce segments, where it is possible to map consumer behavior and automatically and intelligently impact the right consumers for each brand. It is also widely used in advertising. Finally, artificial intelligence has a major impact on the contact center segment, helping with consumer relationships and customer service. This market niche uses AI through chat bots and virtual agents, which are intelligent robotic tools that automate telephone service and chat for telephone and contact center companies.
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Here at Teledata this is already a reality, with chat bot and virtual agent solutions for the healthcare and contact center segments. Want to know more about our solutions? Talk to one of our experts.
In recent months
We have witnessed a “forced” acceleration in the digital transformation of organizations as a primary measure to avoid completely halting their activities. Many retail companies that previously had a timid e-commerce business have found themselves forced to use it as their mobile lead main source of revenue for their businesses. Companies in the food sector that had no intention of working with a delivery system have also had to adapt to the scenario. Not to mention the thousands of corporations in which CEOs had complete disregard for the home-office concept, which are currently in their workspaces (at home) anxious due to the uncertainties of the post-coronavirus period, but with one thing for sure, they are no longer so averse to remote work.
Productivity and Flexibility:
With the right collaboration and unified communication services, you can be productive with flexibility and maintain trust in your employees.
One of the biggest obstacles to digital transformation in companies is fear. Fear of high investment, fear of changes in management and leadership, fear of adaptation and adherence. But with the pandemic, all these fears were overshadowed by a much greater fear. With a pandemic agent email list and the impacts it brings with it, both economic and social, we had the opportunity to experience digital transformation and realize how beneficial it is. Today, we are certain that digital transformation has gained its place and many companies that previously feared it now see it as a hope for continuing their businesses.
Technological adaptation
The watchword that accompanies digital transformation. What is happening is a process of adaptation and overcoming old fears, and we often don’t even remember the insecurities that existed before the COVID-19 pandemic. Digital transformation is still a nebulous and poorly defined term, but it is certainly a reality and the pandemic has brought with it the consolidation of this term for many companies. We at Teledata have been providing full support to our customers in this process of adaptation to digital transformation. If you identify the need for your company to implement digital transformation, talk to one of our specialists, we will be happy to support you at this time.
ICT has become a key factor
The functioning of companies during this pandemic, as practically everything depends on IT these days. CIOs and ICT professionals have taken on even. More important roles in this crisis, given that with the need for mass home office. The application of information technology in different sectors of the economy, their work has become even more challenging. Many companies were not prepared for remote work due to logistical issues, lack of links to ensure good productivity, lack of preparation for decisions and actions related to cybersecurity and, mainly, lack of a well-structured continuity plan for extreme cases.
There is also pressure for agile
The effective deliveries from the so-called crisis committees of institutions. To avoid a complete shutdown of companies’ activities, this responsibility fell to CIOs and ICT professionals. In addition, some future projects will undergo changes due to limited investments after the resumption after the pandemic. This is another challenge for ICT leaders, as many. These projects will have to be adapted to a new reality. In this context, CIOs have the important task of reorganizing their teams. Dividing their roles and responsibilities, mapping the company’s processes. Choosing the best suppliers to serve them assertively and quickly. The positioning their risk vision to the board of directors and the risk committees of the institutions. As a result, the role of CIOs and ICT professionals will become even more important post-pandemic.
What can we learn from all this?
Now, more than ever, actions such as automating processes, organizing teams and developing. Well-structured contingency plans for future. Crises are valued and have become part of the agenda of many CEOs. Who are already looking for what works and what doesn’t for each market segment. This is a new scenario that brings many valuable lessons. Learnings about how to manage the IT department in companies. It is possible to observe, for example, how dependence on data centers. Located within the company itself, can be harmful in times when everyone needs to use information at any time. Anywhere, and the even more evident importance of cloud technology. Both in this time of global crisis and for the future of information technology.
